Terms & Conditions / Privacy Policy
Welcome to my online store. As a full-time independent artisan, your support of my creative output is always appreciated, and you are an awesome person for paying for my 'human created' work (especially in these days of AI-generative art). Thank you.
Of course, I want you to be totally satisfied with my work, books and merchandise. I currently package and ship all work directly. Most orders are dealt with the day they are received Monday-Friday and all my works are available unless showing out of stock on my store.
Getting into the annoying but necessary small print, the Terms and Conditions below govern your use of my Big Cartel store and the purchase of my art, books, and merchandise. Let’s go all legalise!
By accessing my store or making a purchase, you agree to the following terms:
1. General Information
1.1. This store is operated by Jay Fortune, based in the UK.
1.2. These terms apply to all users of the site, including customers, browsers, and merchants.
1.3. Jay Fortune reserves the right to modify or update these terms at any time without notice.
2. Products and Availability
2.1. All products, including art, books, and merchandise, are subject to availability (any delays or issues with fulfilling your order will be communicated to you via email).
2.2. Jay Fortune reserves the right to limit the sale of his products to any person, geographic region, or jurisdiction.
2.3. While every effort is made to display accurate product details, colours, and descriptions, variations may occur due to screen differences or materials used.
3. Orders and Payment
3.1. By placing an order, you confirm that all details provided are accurate, including your payment and delivery information.
3.2. Payment must be made in full before the order is processed (unless an agreed and/or authorised payment plan has been entered into).
3.3. Payments are accepted through PayPal and Stripe. BACS payments can be made on request.
3.4. Prices include VAT where applicable but do not include delivery charges unless stated.
4. Shipping and Delivery
4.1. All art and book products are shipped from the UK, or place of manufacture through third-party distributors, and aim to dispatch orders within 1-2 business days. Delivery times vary depending on your location.
4.2. Shipping costs are calculated at checkout and depend on the delivery location and product weight.
4.3. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
4.4. Jay Fortune is not liable for delays caused by third-party carriers or customs clearance.
5. Returns and Refunds
5.1. If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.
5.2. To be eligible for a return, items must be in their original condition and packaging.
5.3. Custom or personalized items, such as commissioned artwork, are non-refundable unless faulty.
5.4. To initiate a return, please contact Jay Fortune at https://store.jayfortune.co.uk/contact. Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Limited Editions and Pre-Orders
6.1. Limited edition products are sold on a first-come, first-served basis and cannot be guaranteed until the order is confirmed.
6.2. Pre-orders require full payment at the time of purchase and will be shipped as indicated in the product description (unless an agreed payment plan has been entered into).
7. Intellectual Property
7.1. All content, designs, and artwork are the intellectual property of Jay Fortune and are protected by copyright laws.
7.2. Purchases do not grant ownership of reproduction or distribution rights.
8. Liability
8.1. Jay Fortune is not liable for any indirect, incidental, or consequential damages arising from the use of his products or services.
8.2. Nothing in these terms excludes liability for death, personal injury, or fraud caused by his negligence.
9. Privacy
9.1. We value your privacy and handle your personal information in accordance with UK GDPR and our Privacy Policy.
9.2. Your information is used solely for processing and fulfilling your orders.
10. Governing Law
10.1. These terms are governed by the laws of England and Wales.
10.2. Any disputes will be resolved exclusively in the courts of England and Wales.
Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
Jay Fortune – Internationally Acclaimed Artist & Author
https://store.jayfortune.co.uk/contact
By using Jay Fortune’s store, you acknowledge and agree to these terms. Thank you for supporting Jay Fortune - Independent Artist & Author!
Privacy Policy
Effective Date: January 1st 2025
Introduction
This Privacy Policy outlines how Jay Fortune ("we", "our", "us") collects, uses, and protects the personal information of customers and visitors to our online store ("you", "your"). We are committed to ensuring your privacy is protected in accordance with UK GDPR and relevant data protection laws.
Information We Collect
Personal Information
- Name
- Contact information including email address and phone number
- Billing and shipping address
- Payment information (processed securely)
- Purchase history
Non-Personal Information
- Browser type and version
- IP address
- Time zone setting
- Operating system and platform
- Information about your visit, including pages viewed, response times, and download errors
How We Use Your Information
We use the information collected for the following purposes:
- Processing and fulfilling your orders
- Managing your account
- Improving our products and services
- Communicating with you about your orders, inquiries, and updates
- Sending promotional emails about new products, special offers, or other information which we think you may find interesting
- Customizing the website according to your interests
Data Protection
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Sharing Your Information
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request the correction of inaccurate or incomplete information
- Request the deletion of your personal information
- Object to the processing of your personal information
- Request the transfer of your personal information to another party
To exercise any of these rights, please contact us at https://store.jayfortune.co.uk/contact.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your use of our website. You can choose to accept or decline cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Jay Fortune – Independent Artist & Author https://store.jayfortune.co.uk/contact
Thank you for supporting Jay Fortune - Independent Artist & Author!